FAQs

General

What is Planet Motors?

Planet Motors is a trusted used car dealership based in Richmond Hill, Ontario. We offer 100% real-time inventory, nationwide delivery, and both online and in-store buying experiences. With 5-star customer reviews and a focus on fairness and integrity, were changing how Canadians buy and sell vehicles.

Where is Planet Motors located?

30 Major Mackenzie Dr. E, Richmond Hill, Ontario, L4C 1G7

Sales: 416-985-2277 | Toll-Free: 1-866-797-3332

www.planetmotors.ca

Can I visit Planet Motors in person?

Absolutely. Unlike most online platforms, you can visit our physical showroom, take a test drive, and inspect vehicles before purchasing. We also support 100% online car buying with doorstep delivery.

Buying a Vehicle

How does buying a car online work?

1. Browse real-time inventory on planetmotors.ca
2. Get pre-approved for financing or pay in full
3. Choose delivery or in-store pickup
4. We handle all the paperwork
5. Drive happy - nationwide delivery included

Do you offer delivery?

Yes, we deliver anywhere in Canada, including major cities like Toronto, Montreal, Vancouver, Calgary, Edmonton, and Halifax. Most deliveries are completed within 37 business days.

Can I test drive a vehicle before buying?

Yes. You can book an in-person test drive at our Richmond Hill showroom, something many competitors like Clutch don’t offer.

Selling or Trading In

How do I sell or trade in my car?

Use our online appraisal tool to get an instant offer. We use AI-powered valuation, and there's no pressure or hidden fees.

Can I sell my car without buying one?

Yes. We'll make you a firm cash offer, even if you don't buy from us.

How long is my trade-in offer valid?

All instant offers are valid for 7 days or 500 KM, whichever comes first.

Financing

Do you offer vehicle financing?

Yes. We work with top Canadian lenders to offer financing for all credit levels, good, bad, or new. Apply online in under 5 minutes.

What payment methods do you accept?

We accept Visa, MasterCard, AMEX, Discover, Interac, Wire Transfer, WisePay, and AliPay.

Can I finance a vehicle if I have bad credit?

Yes. We specialize in bad credit and no credit auto loans across Ontario. 90% of applicants get approved.

Vehicle Info

Are your vehicles inspected?

Every vehicle is fully inspected and certified before sale. We also include a free Carfax report and provide full transparency on condition and service history.

Are the cars at Planet Motors real?

Yes, all vehicles are physically in stock, and our website updates in real-time. No ghost inventory, no bait-and-switch.

After-Sale Support

What if I change my mind after buying?

Contact our support team within 7 days. While we don't offer automatic returns, we work with customers on a case-by-case basis to ensure satisfaction.

Is there a warranty?

Yes. Most vehicles come with a limited warranty, and extended protection plans are also available.